Q. Do I have to sign a long-term contract?
A. No. Both parties work off of a written proposal that details the cleaning services to be provided and cost. You can make a change to your cleaning service or even terminate services with a phone call.
Q. Are background checks performed on all employees?
A. Yes. All staff members are employees, not subcontractors enabling us to verify 100% compliance. You can rest assured that your cleaning services are provided by an individual who will represent Professional Surface Restoration with the utmost professionalism and pride in their job and will take good care of your carpet and hard-surface cleaning needs.
Q. Do you have proper insurance coverage?
A. Yes. We carry General Liability insurance and Worker’s Compensation coverage. This is to protect you against damaged property or injury while our staff is on your property.
Q. How do you train staff?
A. All employees, regardless of experience level, go through intensive training to learn how to operate our equipment and perform each cleaning task. This guarantees consistency and excellence in the quality of our services. Advanced training take place on the job in a variety of locations and situations.
Q. Do you guarantee your work?
A. Yes. If you are not satisfied with any cleaning visit we will dispatch a supervisor to rectify any problem immediately and credit that cleaning on your next invoice.
Q. How do we get started?
A. Simply click on the “Request a Demo” button or call 419.705.8693 to schedule your free estimate.